GENERAL INQUIRIES



  • What is Crossfor New York?
    This collection is named as Crossfor New York since New York City is one of the most prosperous cities in the world. NYC also leads the world fashion trend. The items are inspired by Central Park, Times Square, Broadway and The Fifth Avenue, the landmarks in NYC. No matter daily dressing or special events, there must be one item fitting your mood.  

    With generous designs, this collection is yet in a reasonable selling price. The price range is between HKD 800 and HKD 1300, which is good as a present and for personal use.



  • Are there any other designs?
    There are 80 more pendants and earrings with Dancing Stone notion. We will update the products regularly to let customer select.
  • How many designs are there in Crossfor New York?
    There are 80 more pendants and earrings with Dancing Stone notion.


ORDERS

  • How to change an order which has been placed?
    We strive to offer a quick order process to our customers; therefore, we regret that the confirmed orders are not changeable. We accept additional order but the information such as shipping address may not be revised. Please ensure correct information is typed in before any further process. 


  • Can I cancel an order?
    Order will be proceeded immediately when it’s confirmed. Order cancellation is not acceptable.


PAYMENT

 

  • What Payment methods do you accept?
    We currently accept Paypal.
  • Which credit/debit cards do you accept for payment via Paypal?
    We currently accept Visa and MasterCard.

 

PACKAGING

  • How will items be packaged?
    Every product will be properly packed in standard Crossfor exclusing packaging.

 

  • What does the packaging include?
    Gift box, wish card, mini loop, guarantee card and shopping bag are inclusive.

 

RETURNS & REFUNDS

  • What is the Returns policy?
    For reasons of hygiene, we are unable to refund the Final Purchase Price or allow exchange of our Product(s) unless:-

    the design of the Product delivered to you differs from the one(s) listed in the Order Confirmation or the Product delivered to you is defective;

    No refund or exchange of Product due to unfitting will be allowed.

SHIPPING 

  • How much is shipping cost?
    Free Shipping is one of our signatures. The price listed is what you will pay at check out. There are no additional fees or charges levied. However, we do not deliver to PO Box address.


  • Can you ship to worldwide?
    We regret that we only ship to Hong Kong area at this moment.

 

  • How many days will shipping take?
    Approximately 3-5 days


  • When do you deliver?
    Goods will be dispatched on every Monday and Wednesday.

 

  • Do I need to sign for my order?
    All purchases are insured against theft and accidental damage whilst in transit from Crossfor to your shipping address and will thus require a signature upon receipt.We are unable to redirect orders once items have been dispatched, so please ensure there is someone who can sign for your order at the specified shipping address.